WACOSS Hardship Utilities Grant Scheme (HUGS)

WACOSS is offering a Hardship Utilities Grant Scheme which provides financial assistance to people to pay their electricity accounts to avoid being disconnected. This service is available to people who have been referred to financial counselling by Synergy or Horizon and are in danger of having electricity cut off. The grant is between $100 and $500, depending on level of debt and remoteness of location.
For more detail see WACOSS information sheet, a pdf will open in your browser, or contact Western Australian Council of Social Service Inc. (WACOSS)
Telephone: (08) 9420 7222 Freecall: 1300 658 816 Fax: (08) 9486 7966
email WACOSS

Health and Wellbeing: When will my bills be paid?

Payments which need to be made by credit card or B-Pay such as electricity bills are paid Tuesdays and Fridays.

How long will my Health and Wellbeing application take?

We have a large number of requests each day. To make sure we get them all done as quickly as possible we need to process them in batches:-

• Food vouchers will be processed around 4pm. Requests received after 2pm may not be processed the same day.

• White goods, bills etc take from 3-7 days. 

• Payments for utilities such as electricity are paid by credit card on Tuesdays and Fridays.

Processing may be held up if we need to chase information like signed application forms, quotes, set up new accounts with new suppliers or if the request is outside the guidelines.