We are addressing problems in service delivery

With the new administration, the amount of funds that are being distributed to members has increased greatly, particularly with the introduction Health and Well Being funds for all members (who don't already receive Pensioner Health and Wellbeing).

With the vast number of applications coming in every day we are flat out doing the daily food vouchers, and do have a backlog with a 5-10 day turn around on other goods. This means we are not always able to return phone calls about the status of your application. Rather than calling you back while the application is being processed, we will call you if there is a problem, or when your application is finalised and you can pick up your goods.

We realise people would like to know how their application is going and would like to pick up their goods as soon as possible. To address this situation we have:
-put on more staff in the Member Services Unit.
-developed a new computer system that will be in place in the next week or two so that we can answer your queries and process your applications more quickly.